Rehabilitation Waiting Time

Identifying Attributes

Care Settings
Rehabilitation Care
Country
World Health Organization
Publishing Organisation
World Health Organization (WHO): Rehabilitation Indicator Menu
Type of Quality Indicator
Process
IOM Quality Dimension
Timeliness
Domain
Accessibility

Defining Attributes

Definition

Average of waiting days until the first rehabilitation session. This includes all waiting days, including weekends and holidays, for new outpatients from the time of contact in arranging an appointment (whether made in-person, by telephone or online) to the first encounter with a rehabilitation health care worker. Common rehabilitation workers include physical medicine and rehabilitation doctors, rehabilitation nurses, physiotherapists, occupational therapists, speech and language therapists, prosthetists and orthotists, and psychologists. Other rehabilitation occupational groups relevant to the country can also be included, for example, audiologists, social workers and mid-level rehabilitation cadres.

Numerator

Total of waiting days until the first rehabilitation session for new outpatient cases

Denominator

Number of new outpatient cases

Exclusions

None

Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Numerator and denominator: facility type (administrative level of care), rehabilitation occupational group, geographical region.

Collection and Reporting Attributes

Type of Data Collection
Administrative data
Data Collection Methods

Preferred data source: RHIS (WHO standard facility indicator "Rehabilitation waiting time"). Other possible sources: Administrative data from facilities

Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

World Health Organization (WHO). Rehabilitation indicator menu. 2nd edition. 2023. Accessed September 2023. Available from: www.who.int/publications/i/item/9789240076440

Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
No
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025