Rehabilitation Client Experience of Care
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Setting-Specific Domain
Defining Attributes
Definition
Self-reports of clients' experience of care while accessing rehabilitation. These self-reports are typically collected by means of a survey or patient feedback questionnaire. This information should be collated, reported and acted upon by facilities and programmes
Numerator
Number of rehabilitation facilities or programmes in the country that undertake a survey or questionnaire on clients' experience of care, in specified period of time
Denominator
Total number of rehabilitation facilities expected to undertake a survey or questionnaire during a specified period of time.
Exclusions
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
By facility level, geographic area, or health condition. A national standard/model patient survey or questionnaire may be developed and adopted by all appropriate facilities in order to allow comparability of results across facilities. Where there is a model questionnaire and compliance with its use across multiple facilities, this indicator could be adapted to measure the number of facilities that achieve a particular level of positive client experience.
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Method of measurement: Number of rehabilitation facilities or programmes in the country that undertake a survey or questionnaire on clients' experience of care over specified period/total number of rehabilitation facilities expected during the same specified period x 100. Preferred data sources: Through periodic rehabilitation facility reporting, audit of rehabilitation facilities or programmes that have evidence of collating and reporting on findings.
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Not applicable
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
Source and Reference Attributes
Evidence Source
World Health Organization (WHO). Rehabilitation indicator menu: a tool accompanying the Framework for Rehabilitation Monitoring and Evaluation (FRAME). 2019. Accessed December 2022. Available from: apps.who.int/iris/handle/10665/330955. World Health Organization (WHO). Guidance on the analysis and use of routine health information systems: rehabilitation module. 2022. Accessed December 2022. Available from: www.who.int/publications/i/item/9789240050242.
Technical Specifications
Rehabilitation indicator menu 2019: apps.who.int/iris/handle/10665/330955. Guidance on the analysis and use of routine health information systems:rehabilitation module 2022: www.who.int/publications/i/item/9789240050242
Link to Measurement Tools
Rehabilitation Indicator Menu tool for Rehabilitation Monitoring and Evaluation (FRAME) to enable countries to adopt core indicators & select and adopt relevant expanded indicators. (Not Applicable)