CAHPS Clinician & Group Surveys (CG-CAHPS) Version 3.0 – Adult, Child: Helpful, Courteous, and Respectful Office Staff
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey 3.0 (CG-CAHPS) is a standardised survey instrument that asks patients to report on their experiences with primary or specialty care received from providers and their staff in ambulatory care settings over the preceding 6 months. This composite measure aggregates scores from responses to the following statements: 1) Clerks and receptionists were helpful; 2) Clerks and receptionists were courteous and respectful
Numerator
The scores for a composite measure are equal to the average or mean of the proportion of responses
Denominator
The total number of responses
Exclusions
Among eligible respondents, for a given item, respondents with a missing response is excluded. Among eligible respondents, for a composite measures, respondents who did not answer at least one item in the composite are excluded from the composite measure's denominator.
Use of Risk Adjustment
Risk Adjustments
Stratifications
None
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Adult Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey 3.4