CAHPS Clinician & Group Surveys (CG-CAHPS) Version 3.0 – Adult, Child: Providers' Use of Information to Coordinate Patient Care

Identifying Attributes

Care Settings
Primary Care
Country
United States of America
Publishing Organisation
Core Quality Measures Collaborative (CQMC) Consensus Core Set: Accountable Care Organizations (ACOs), Patient Centered Medical Homes (PCMHs), and Primary Care
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

The Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey 3.0 (CG-CAHPS) is a standardised survey instrument that asks patients to report on their experiences with primary or specialty care received from providers and their staff in ambulatory care settings over the preceding 6 months. This composite measure aggregates scores from responses to the following statements: 1) Provider knew important information about patient's medical history; 2) Someone from provider's office followed up with patient to give results of blood test, x-ray, or other test; 3) Someone from provider's office talked about all prescription medications being taken

Numerator

The scores for a composite measure are equal to the average or mean of the proportion of responses

Denominator

The total number of responses

Exclusions

Among eligible respondents, for a given item, respondents with a missing response is excluded. Among eligible respondents, for a composite measures, respondents who did not answer at least one item in the composite are excluded from the composite measure's denominator.

Use of Risk Adjustment
Yes
Risk Adjustments
Stratifications

None

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods

Adult Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey 3.3

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025