Total Time to Call Answer
Identifying Attributes
Care Settings
Primary Care
Country
England
Publishing Organisation
National Health Service (NHS): 111 Minimum Data Set
Type of Quality Indicator
Outcome
IOM Quality Dimension
Timeliness
Domain
Wait and System Planning / Access
Defining Attributes
Definition
The total number of seconds spent waiting for answer, for all calls in the period. The clock starts at the moment the call is queued to skill set.
Numerator
Number of seconds spent waiting for answer.
Denominator
Total number of answered calls queued to skill set.
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Administrative data
Data Collection Methods
NHS 111 Minimum Data set reporting
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No
Source and Reference Attributes
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
Contents
Actions
Date Modified 02 December 2025