Number of Answered Calls
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Of the number of calls received, how many were answered by each of the staff groups below. The total of 4-8 should equal the number of answered calls. A call should be counted against the staff group of the first person who answered the call. (Service advisor: A non-clinician that has the ability to triage a call via part of NHS Pathways and/or directs the call to the appropriate service/information or clinician; Health advisor: a non-clinician that has the ability to triage a call via full NHS Pathways; Clinical Advisor: a clinician that uses full NHS Pathways to triage the call; Clinician: any clinician not using full NHS Pathways to triage the call; Other: anyone not with the other four categories)
Numerator
Number of each staff group to answer a call.
Denominator
Total number of NHS 111 calls received
Exclusions
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
NHS 111 Minimum Data set reporting