Patient Experience of Outpatient Services
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The average patient experience measured across the three stages of the care pathway: pre visit; during the visit to the Outpatients Department; and the transition/post-visit period.
Numerator
Sum of ratings to patient experience questionnaire taken at multiple timepoints.
Denominator
Total possible score on patient experience (multiplied by 3)
Exclusions
Use of Risk Adjustment
Risk Adjustments
Weighted by age and gender
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
National Outpatient Survey for adults, which is completed by a sample of patients aged 16 years and over who have attended an outpatient appointment at an acute or specialist trust.
A complete list of eligibility and participation criteria for the survey is available at www.cqc.org.uk/content/outpatient-survey-2011
Available from the Care Quality Commission (CQC) in February during years the survey is published.