Patient Experience of GP Out-Of-Hours Services
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The weighted percentage of people who report their overall experience of GP out-of-hours services as 'very good' or fairly good'. Respondents are included if they said they had tried to call an out-of-hours GP service in the past six months, either for themselves or for somebody else
Numerator
The weighted number of people who rated GP out-of-hours services as 'fairly good' or 'very good'.
Denominator
The weighted number of respondents who said they had used GP out-of-hours services.
Exclusions
Use of Risk Adjustment
Risk Adjustments
Age and sex, direct standardisation
Stratifications
Gender (Male and female) 10-year age bands (from 18-24 to 85 and over) Ethnicity Sexual orientation Religion Deprivation deciles (from 1- Most deprived to 10 – Least deprived)
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
GP Patient Survey (GPPS) from Ipsos MORI (www.gp-patient.co.uk). Patients are eligible for the survey if they meet the following inclusion criteria: • they have a valid NHS number • they have been registered with a GP in England continuously for six months or longer before the questionnaire is received • they are at least 16 years old six months before the questionnaire is received Additionally, to reduce survey fatigue, patients are not to receive more than one GP Patient Survey in any 12-month period. The GP Patient Survey includes a weight for non-response bias. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire. Incorporates age, gender, factors from area of residence (level of deprivation, ethnicity profile, ACORN classification).