Chronic Condition Support

Identifying Attributes

Care Settings
Primary Care
Country
England
Publishing Organisation
National Health Service (NHS) England: GP Patient Survey
Type of Quality Indicator
Process
IOM Quality Dimension
Person-Centredness
Domain
Descriptive

Defining Attributes

Definition

In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)? (1) Yes, definitely; (2) Yes, to some extent; (3) No; (4) I haven't needed support; (4) Don't know / can't say

Numerator

Number who responded to options 1 or 2

Denominator

Total number of responses to options 1, 2 or 3.

Exclusions
Use of Risk Adjustment
Yes
Risk Adjustments

Age, gender and region (linked to postcode - ethnicity, marital status, overcrowding, household tenure and employment status, as well as the indicator of multiple deprivation score (IMD) and ACORN group.)

Stratifications

By Integrated Care Services and Primary Care Network, demographics (gender, age, ethnicity, long-term condition or disability status)

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

GP Patient Survey is conducted annually by Ipsos on behalf of NHS England. Patients are randomly selected from all GP practices in England, using the Personal Demographics Service. Patients were eligible for inclusion in the survey if they had a valid NHS number, had been registered with a GP practice continuously for at least six months at the point of selection, and were 16 years of age or over. The survey uses a quantitative postal methodology, including an option for online completion. In January 2023, questionnaires were sent to around 2.65 million patients aged 16 or over followed by an SMS reminder one week after the initial mailing, to all those with a valid mobile phone number. Two full reminder mailings (letters and questionnaires) were then sent to non-responders in February and March, both followed by an SMS reminder one week later.

Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods

Presented as a national report, infographic and results/trends for all questions, and as a primary care dashboard. Where result is based on fewer than 10 people (unweighted), the result is suppressed

Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
No
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025