Lack of Follow-up From Social Service Organisations About Services Patient Received or Needs

Identifying Attributes

Care Settings
Primary Care
Country
International
Publishing Organisation
The Commonwealth Fund Survey of Primary Care Physicians
Type of Quality Indicator
Process
IOM Quality Dimension
Efficiency
Domain
Service Delivery and Care Planning

Defining Attributes

Definition

The indicator shows the proportion of responses to the following question: What challenges, if any, do you or other personnel in your practice experience when coordinating your patients' care with social services?: Lack of follow-up from social service organisations about which services patients received or need; Response options: (1) Major challenge; (2) Minor Challenge; (3) Not a challenge

Numerator

Number of responses to options 1 and 2

Denominator

Total number of responses.

Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Commonwealth Fund International Health Policy Survey of Primary Care Physicians 2019

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

Michelle M. Doty, Roosa Tikkanen, Arnav Shah, and Eric C. Schneider, “Primary Care Physicians’ Role in Coordinating Medical and Health-Related Social Needs in Eleven Countries,” Health Affairs, published online Dec. 10, 2019. www.healthaffairs.org/doi/10.1377/hlthaff.2019.01088 www.commonwealthfund.org/publications/surveys/2019/dec/2019-commonwealth-fund-international-health-policy-survey-primary www.commonwealthfund.org/sites/default/files/2019-12/PDF2019intlhltpolicysurveyprimarycarephysCHARTPACK12-10-2019.pdf

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025