Patients Experience With Ambulatory Healthcare Service

Identifying Attributes

Care Settings
Primary Care
Country
Belgium
Publishing Organisation
Belgian Health Care Knowledge Centre
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Physician spending enough time with patients during the consultation (% of respondents, contact with doctor (GP or SP)

Numerator

Number of respondents (≥ 15 years old) who answered to the HIS (2013 or 2018) and who reported they had a good relational experience during the last contact with either a general practitioner (GP) or a specialist (SP) in ambulatory care (GP or specialist depending on which ambulatory health care provider was contacted last).

Denominator

Number of respondents (≥ 15 years old) who answered to the HIS and who had a contact with either a GP or a specialist in the 12 months preceding the date of the interview.

Exclusions

None

Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Health Interview Survey (HIS)

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

Gerkens Sophie, Maertens de Noordhout Charline, Lefèvre Mélanie, Levy Muriel, Bouckaert Nicolas, Obyn Caroline, Devos Carl, Scohy Aline, De Pauw Robby, Devleesschauwer Brecht, Vlayen Annemie, Yaras Harun, Janssens Christophe, Meeus Pascal. Performance of the Belgian health system: Revision of the conceptual framework and indicators set. Health Services Research (HSR). Brussels. Belgian Health Care Knowledge Centre (KCE). 2023. KCE Reports 370. DOI: 10.57598/R370C. kce.fgov.be/en/performance-of-the-belgian-health-system-revision-of-the-conceptual-framework-and-indicators-set www.healthybelgium.be/en/health-system-performance-assessment

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025