Proportion of Those Who Were Able to Contact the Place of Care Without Undue Delay During Their Most Recent Visit (%), Age 65 and Over (From 2020)
Identifying Attributes
Care Settings
Primary Care
Country
Finland
Publishing Organisation
Finnish Institute for Health and Welfare (THL)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
The indicator shows the percentage of health service users aged 65 or over who felt they were able to contact the place of care smoothly. Based on the question: "The following questions concern access to treatment during your most recent appointment, mentioned above", presented below as, for instance "Were you able to contact the place of care without difficulty? The response options were: 1) absolutely yes, 2) to some extent, 3) not really, 4) absolutely not, 5) cannot say
Numerator
Number of people who responded option (1).
Denominator
Total number of responses
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Sex (male, female, combined); Age (65 years and older); Municipality, region, the well-being services county, hospital district, whole country
Data Attributes
Type of Data Collection
Surveys
Data Collection Methods
Healthy Finland Survey (THL)
Frequency of Data Collection
Every 2 years
Frequency of Data Collection in Days
730
Reporting Methods
Reporting Frequency
Every 2 years
Reporting Frequency in Days
730
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025
Actions
Date Modified 23 July 2025