Positive Client Experience in the Most Recently Used Social Service (%) (From 2020)
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The indicator shows the percentage of social service users aged 20 or over who had a positive client experience in social services. Based on the questions: "How has the interaction with the personnel been? Please evaluate the service you have used most recently. Select one option only for each statement. The items in the battery of questions included a) Was enough time spent with you during your meeting?, b) Were things explained to you in an understandable way?, c) Could you ask questions or express concerns?, d) Were you able to participate in the decisions made about your own affairs and their management as much as you wanted? 1) absolutely yes, 2) to some extent, 3) not really, 4) absolutely not, 5) cannot say
Numerator
Number of respondents aged 20 or over who: i) Have used health care services in the past 12 months; ii) provided valid responses (1-4) to all four questions; iii) achieved an average score of 1.5 points or less.
Denominator
Total number of respondents.
Exclusions
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Sex (male, female, combined); Municipality, region, the well-being services county, whole country
Data Attributes
Type of Data Collection
Data Collection Methods
Healthy Finland Survey (THL)