Positive Client Experience in the Most Recently Used Health Care Service (%), High-Level Education (From 2020)
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The indicator shows the percentage of health service users aged 20 or over who had a positive client experience in health services. Those aged 20 or over with a relatively high level of education are examined. The relative level of education has been calculated for each decade of age based on the years of education indicated by the respondents to the FinSote study. Based on the questions: "The following questions relate to the interaction with the professional you met (doctor/nurse or other health care professional) during your most recent appointment". The items in the battery of questions included a) Was enough time spent with you during your appointment?, b) Were things explained to you in an understandable way?, c) Could you ask questions or express concerns about the recommended care?, d) Did you get to participate in the decisions concerning your care as much as you wanted to?
Numerator
Number of respondents aged 20 or over with a relatively high level of education who: i) Have used health care services in the past 12 months; ii) provided valid responses (1-4) to all four questions; iii) achieved an average score of 1.5 points or less.
Denominator
Total number of respondents.
Exclusions
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Municipality, region, the well-being services county, whole country
Data Attributes
Type of Data Collection
Data Collection Methods
Healthy Finland Survey (THL)