Felt That the Service Was Working Smoothly, Percentage of Those Who Had Used Health Services, Medium-Level Education
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
The indicator shows the percentage of health service users aged 20 or over who felt that the use of health services was working smoothly. Based on the following questions: "Have the following factors interfered with you receiving treatment in the past 12 months? The question does not apply to visits for coronavirus vaccinations or tests.". The presented items included: "I was sent back and forth from one service unit to another in connection with taking care of my case", and "I had to explain my situation to several employees or many different times".
Numerator
Total number of points based on scored response to questionnaire.
Denominator
Total possible number of points based on scored response to questionnaire.
Exclusions
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
The well-being services county, region, whole country
Data Attributes
Type of Data Collection
Data Collection Methods
Healthy Finland Survey