E-Service Appointments, Percentage of Outpatient Appointments in Primary Health Care
Identifying Attributes
Care Settings
Primary Care
Country
Finland
Publishing Organisation
Finnish Institute for Health and Welfare (THL)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Effectiveness
Domain
Service Delivery and Care Planning
Defining Attributes
Definition
This indicator shows e-service appointments as a percentage of all outpatient events in primary health care.
Numerator
Number of e-service appointments in primary health care.
Denominator
Total number of all outpatient events in primary health care.
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Sex (male female, combined); Municipality, sub-region, region, the well-being services county, hospital district, area for the regional state administrative agency, major region, university hospital special responsibility area, Mainland Finland/Åland, whole country
Data Attributes
Type of Data Collection
Administrative data
Data Collection Methods
Sotkanet
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025
Actions
Date Modified 23 July 2025