Customer Satisfaction With Appointment Services of Health Centres: Providing Service Within Reasonable Time, Availability
Identifying Attributes
Care Settings
Primary Care
Country
Finland
Publishing Organisation
Finnish Institute for Health and Welfare (THL)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Effectiveness
Domain
Consumer Experience
Defining Attributes
Definition
The indicator shows the response given by health station outpatient clients to the statement: "I got the service/treatment I needed when I needed it." Scale from 1 (completely disagree) to 5 (completely agree). The result is expressed as an average value.
Numerator
Number of responses to each category
Denominator
Total number of responses
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Sex (male female, combined); Municipality, region, the well-being services county, whole country
Data Attributes
Type of Data Collection
Surveys
Data Collection Methods
National customer feedback surveys (THL)
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025
Actions
Date Modified 23 July 2025