Patient Experience: Online Services Utilised
Identifying Attributes
Care Settings
Primary Care
Country
Organisation for Economic Co-operation and Development
Publishing Organisation
OECD PaRIS
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Service Delivery and Care Planning
Defining Attributes
Definition
The next questions are about online services that your primary care centre may offer to patients like you, such as a website, smartphone app or video consultation. Which of the following online services offered by your primary care centre have you used? (1=Booking appointments online, 2=Ordering repeat prescriptions online, 3=Accessing my medical records online, 4=Video consultations, 5=None of these)
Numerator
Number of responses to each category
Denominator
Number of responses to the question
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Data Attributes
Type of Data Collection
Surveys
Data Collection Methods
Paper/Telephone
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Technical Specifications
Link to Measurement Tools
Modified from GP Patient Survey (GPPS)
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025
Actions
Date Modified 23 July 2025