Patient Experience: Healthcare Provider Website

Identifying Attributes

Care Settings
Primary Care
Country
Organisation for Economic Co-operation and Development
Publishing Organisation
OECD PaRIS
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

The next questions are about online services that your primary care centre may offer to patients like you, such as a website, smartphone app or video consultation. How easy is it for you to use your primary care centre's website to look for information or access to services? (1=Very easy, 2=fairly easy, 3=Not very easy, 4=Not at all easy, 5=I haven't tried, 6=My primary care centre does not have a website, 7=Not Sure)

Numerator

Number of responses to each category

Denominator

Number of responses to the question

Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Paper/Telephone

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools

GP Patient Survey (GPPS)

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025