Patient Experience: Unnecessary Harm

Identifying Attributes

Care Settings
Primary Care
Country
Organisation for Economic Co-operation and Development
Publishing Organisation
OECD PaRIS
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Sometimes patients experience an event or circumstance that could have resulted, or did result, in unnecessary harm to themselves such as not getting an appointment when needed; receiving a wrong or delayed diagnosis or treatment; or experiencing problems with communications between health care professionals. How often do you believe you have had any such event or circumstance with your primary care centre? (1=Always; 2=Often; 3=Sometimes; 4=Rarely; 5=Never; 98=Not applicable)

Numerator

Number of responses to each category

Denominator

Number of responses to the question

Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Paper/Telephone

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools

Modified from PREOS-PC-6

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025