Regular System of Facility and Patient Surveys

Identifying Attributes

Care Settings
Primary Care
Country
World Health Organisation
Publishing Organisation
Primary health care measurement framework and indicators
Type of Quality Indicator
Structure
IOM Quality Dimension
Efficiency
Domain
Service Delivery and Care Planning

Defining Attributes

Definition

Country has a regular system of facility and patient surveys (or accreditation systems) to independently monitor health services and patient perspectives

Numerator

Binary reporting (yes/no)

Denominator

Total count of responses

Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

None

Data Attributes

Type of Data Collection
Administrative data
Data Collection Methods

Qualitative assessment based on interview with key informant and/or desk review of country documents.

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Technical Specifications

Web Annex. Technical specifications. In: Primary health care measurement framework and indicators: monitoring health systems through a primary health care lens. Geneva: World Health Organization and the United Nations Children’s Fund (UNICEF), 2022 iris.who.int/bitstream/handle/10665/352201/9789240044234-eng.pdf?sequence=1

Link to Measurement Tools

World Health Organization. SCORE Assessment Instrument (www.who.int/data/data-collection-tools/ score/dashboard#/downloads, accessed 19 August 2021).

Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025