Co-Ordination of Health, Support and Care Services

Identifying Attributes

Care Settings
Primary Care
Country
Scotland
Publishing Organisation
Scottish Care Experience Survey Programme
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Question 30: How much do you agree or disagree with the following about your help, care and support services: "My health, support and care services seemed to be well coordinated"? Please exclude care and help you get from friends and family. Please tick one box on each line. If a statement is not applicable, please leave it blank. The response options are: (1) Strongly agree, (2) Agree, (3) Neither agree nor disagree, (4) Disagree, (5) Strongly disagree.

Numerator

The total number of responses for each category.

Denominator

The total number of responses to the survey question.

Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Levels of reporting available: Scotland, NHS board, Health and Social Care Partnership (HSCP), General Practice cluster, General Practice.

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods

Health and Care Experience Survey (online and postal)

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

Morales et al. Estimated impact from the withdrawal of primary care financial incentives on selected indicators of quality of care in Scotland: controlled interrupted time series analysis

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
04 November 2025