Out of Hours Healthcare Professional Spent Enough Time With Patient

Identifying Attributes

Care Settings
Primary Care
Country
Scotland
Publishing Organisation
Scottish Care Experience Survey Programme
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Question 24: Think of the last time you tried to get treatment when your General Practice was closed in the last 12 months, and the treatment or advice that you received instead. How much would you agree or disagree with the following statement about your experience: "I was given enough time"? The response options are: (1) Strongly agree, (2) Agree, (3) Neither agree nor disagree, (4) Disagree, (5) Strongly disagree.

Numerator

The total number of responses for each category.

Denominator

The total number of responses to the survey question.

Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Levels of reporting available: Scotland, NHS board, Health and Social Care Partnership (HSCP), General Practice cluster, General Practice.

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods

Health and Care Experience Survey (online and postal)

Frequency of Data Collection
Every 2 years
Frequency of Data Collection in Days
730
Reporting Frequency
Every 2 years
Reporting Frequency in Days
730
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

Morales et al. Estimated impact from the withdrawal of primary care financial incentives on selected indicators of quality of care in Scotland: controlled interrupted time series analysis

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
04 November 2025