Rating of Arrangements for Getting to Speak to a Nurse
Identifying Attributes
Care Settings
Primary Care
Country
Scotland
Publishing Organisation
Scottish Care Experience Survey Programme
Type of Quality Indicator
Process
IOM Quality Dimension
Effectiveness
Domain
Consumer Experience
Defining Attributes
Definition
Overall, how would you rate the arrangements for getting to speak to a nurse? The response options are: (1) Excellent, (2) Good, (3) Fair, (4) Poor, (5) Very poor.
Numerator
The total number of responses for each category.
Denominator
The total number of responses to the survey question.
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications
Levels of reporting available: Scotland, NHS board, Health and Social Care Partnership (HSCP), General Practice cluster, General Practice.
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
Health and Care Experience Survey (online and postal)
Frequency of Data Collection
Every 2 years
Frequency of Data Collection in Days
730
Reporting Methods
Reporting Frequency
Every 2 years
Reporting Frequency in Days
730
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Morales et al. Estimated impact from the withdrawal of primary care financial incentives on selected indicators of quality of care in Scotland: controlled interrupted time series analysis
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
04 November 2025
Contents
Actions
Date Modified 04 November 2025