Index of Patient-Reported Experiences (Including in Primary Care Facilities)
Identifying Attributes
Care Settings
Primary Care
Country
World Health Organization
Publishing Organisation
World Health Organization (WHO): Primary health care measurement framework and indicators
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
Percentage of patients that meet the key attributes of patient experience that include first-contact accessibility, continuity, co-ordination and people-centredness. Patient-reported experiences addresses some of the key domains of core primary care functions through the lens of the patient. It includes the following domains: first contact accessibility, continuity, co-ordination, and people-centredness.
Numerator
Number of key attributes that are met (overall and by domain).
Denominator
Total number of patients interviewed.
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
By age, gender, subnational, urban/rural and facility type.
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
Population-based survey or patient survey (as part of an exit-interview during a facility survey or a separate visit follow-up patient questionnaire)
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Can the Quality Indicator be Readily Implemented at a Population Level in Australia Given its Current Data Landscape?
Implementation of this quality indicator was not assessed.
Identified by PHARMA-Care Project
No
Upload Date
31 March 2026
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Date Modified 08 April 2026