Percentage of Facilities That Promote Self-Care and Health Literacy in Primary Care

Identifying Attributes

Care Settings
Primary Care
Country
World Health Organization
Publishing Organisation
World Health Organization (WHO): Primary health care measurement framework and indicators
Type of Quality Indicator
Process
IOM Quality Dimension
Person-Centredness
Domain
Service Delivery and Care Planning

Defining Attributes

Definition

Percentage of facilities that promote self-care and health literacy that include the following services, and average number of self-care and health literacy services provided by health facilities: (1) Routine use of telephone-based services, (2) Routine use of computer-based programmes (e.g., internet-based chat rooms, virtual support group), (3) Routine distribution of printed resources (e.g., pictograms, pamphlets, brochures, etc.), (4) Routine support on use of in-home electronic aids (e.g., blood pressure cuff, blood glucose device etc.), (5) One-on-one patient education (e.g., a dedicated health care worker who is responsible for providing this support), (6) Established peer support groups.

Numerator

Number of facilities that have the key attributes for improved self-management and health literacy.

Denominator

Number of facilities surveyed.

Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

By facility type, managing authority, subnational, urban/rural.

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods

Facility survey

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025