System for Professionalization of Management Capability for Health Care Organisations

Identifying Attributes

Care Settings
Primary Care
Country
World Health Organization
Publishing Organisation
World Health Organization (WHO): Primary health care measurement framework and indicators
Type of Quality Indicator
Process
IOM Quality Dimension
Effectiveness
Domain
Service Delivery and Care Planning

Defining Attributes

Definition

The conditions are in place nationally (and subnationally) to ensure professionalised management and leadership in health care organisation. This is achieved by ensuring adequate numbers of managers through: The listing of management posts in the HRHIS system, the increase in the number of qualified managers through training, and The establishment of plans and procedures for filling management posts, competencies and deployment of managers throughout the health system, and creating an enabling environment that contributes to managers' motivation and enables them to perform well, as measured by: Ensuring adequate numbers of managers, Ensuring competency of managers through the existence of: Developed formal post descriptions for all management/leadership positions, Formal training curriculum (competency-based, accredited) for health service management and A system of competency-based transparent selection process, Increasing managers' motivation and creating an enabling environment through: The existence of a governing board with clear terms of reference, Ensuring effective participation of community representatives in health services management, Promoting a work environment that supports manager autonomy, Implementing supportive supervision for and by top and mid-level managers and Performance assessments that are linked to career development and continuing learning opportunities.

Numerator
Denominator
Exclusions
Use of Risk Adjustment
No
Risk Adjustments

None

Stratifications

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods

Qualitative assessment

Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025