The mean of the responses to survey question (Q10 Seen within 15 minutes of appointment time) from patients receiving care at a particular health plan or managed behavioural health organisation.

The number of positive responses to the survey question.

All survey respondents, or for selected items, all respondents who respond appropriately to screening questions.

Patients who received behavioural health services only in primary care settings (e.g. psychotropic medications from their primary care physician) are not included.

The ECHO survey measures patient-centred care by asking about patient experiences with behavioural health care (mental health and substance abuse treatment) and the organisations that provide or manage the person´s treatment and health outcomes. The measures are based on reports of care experiences over the previous six months from adult (18 years of age or older) patients receiving behavioural health care (mental health and substance abuse treatment) and the organisation that provides or manages their treatment and health outcomes. Each measure score is the mean of the responses to the survey questions from patients receiving care at a particular health plan or managed behavioural health organisation

CAHPS ECHO Survey Measures. Content last reviewed May 2018. Agency for Healthcare Research and Quality, Rockville, MD. www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html

p4qm.org/measures/0008