Performance Evaluation Measure Derived From Performance Evaluation Domain of the C-CAT
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
0-100 measure of performance evaluation related to patient-centred communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Numerator
Performance evaluation component of patient-centred communication: an organisation should regularly monitor its performance with regard to each of the content areas (C-CAT domains of patient-centred communication) using structure, process and outcome measures, and make appropriate adjustments on the basis of these evaluations.
Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
None
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Instrument-Based Data