Health Literacy Measure Derived From the Health Literacy Domain of the C-CAT
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
0-100 measure of health literacy related to patient-centred communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Numerator
Health literacy component of patient-centred communication: an organisation should consider the health literacy level of its current and potential populations and use this information to develop a strategy for the clear communication of medical information verbally, in writing and using other media. Measure is scored based on 15 items from the patient survey of the C-CAT and 13 items from the staff survey of the C-CAT. Minimum of 100 patients responses and 50 staff responses.
Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
None
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Instrument-Based Data
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reported by country on OECD. Stat stats.oecd.org/Index.aspx?QueryId=51881