0-100 measure of cross-cultural communication related to patient-centred communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit

Cross-cultural communication component of patient-centred communication (aka socio-cultural context): an organisation should create an environment that is respectful to populations with diverse backgrounds; this includes helping its workforce understand sociocultural factors that affect health beliefs and the ability to interact with the health care system. Measure is scored on 3 items from the C-CAT patient survey and 16 items from the C-CAT staff survey. Minimum of 100 patient responses and 50 staff responses.

There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.

Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.

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Instrument-Based Data

p4qm.org/measures

p4qm.org/measures/1894