0-100 measure of individual engagement related to patient-centred communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit

Individual engagement: an organisation should help its workforce engage all individuals, including those from vulnerable populations, through interpersonal communication that effectively elicits health needs, beliefs, and expectations; builds trust; and conveys information that is understandable and empowering. Measure is scored on 18 items from the patient survey of the C-CAT and 9 items from the staff survey of the C-CAT. Minimum of 100 patient responses and 50 staff responses.

There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.

Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.

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Instrument-Based Data

p4qm.org/measures

p4qm.org/measures/1892