0-100 measure of workforce development related to patient-centred communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit

Workforce development component of patient-centred communication: an organisation should ensure that the structure and capability of its workforce meets the communication needs of the population it serves, including by employing and training a workforce that reflects and appreciates the diversity of these populations. Measure is scored on 2 items from the C-CAT patient survey and 21 items from the C-CAT staff survey. Minimum of 100 patient responses and 50 staff responses.

There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.

Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.

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Instrument-Based Data

p4qm.org/measures

p4qm.org/measures/1888