GP Waiting Times for Urgent Medical Care

Identifying Attributes

Care Settings
Primary Care
Country
Australia
Publishing Organisation
Productivity Commission: Report on Government Services - Primary and Community Health
Type of Quality Indicator
Process
IOM Quality Dimension
Timeliness
Domain
Wait and System Planning / Access

Defining Attributes

Definition

The proportion of people who, in the previous 12 months, saw a GP for urgent medical care within specified times from making the appointment. Specified waiting times are less than 4 hours, 4 to less than 24 hours, 24 hours or more.

Numerator

The number of people who, in the previous 12 months, saw a GP for urgent medical care within specified times from making the appointment. Specified waiting times are less than 4 hours, 4 to less than 24 hours, 24 hours or more.

Denominator

The number of people who, in the previous 12 months, saw a GP for urgent medical care

Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications

By jurisdiction and year.

Collection and Reporting Attributes

Type of Data Collection
Administrative data, Standardised clinical data
Data Collection Methods

Data are aggregated from specific funding and regulatory services: Medicare Benefits Schedule (MBS); Department of Veterans' Affairs (DVA); Practice Incentives Program (PIP); the Workforce Incentive Program (WIP); and Primary Health Networks (PHNs); Pharmaceutical Benefits Scheme (PBS)

Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods

Report on Government Services

Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025