Continuity of Care Communication
Identifying Attributes
Care Settings
Primary Care
Country
Australia
Publishing Organisation
Productivity Commission: Report on Government Services - Primary and Community Health
Type of Quality Indicator
Outcome
IOM Quality Dimension
Safety
Domain
Consumer Experience
Defining Attributes
Definition
The proportion of people who saw three or more health professionals in the last 12 months for the same condition and who reported that issues were caused by a lack of communication between the health professionals. Based on the question, "Were there any issues caused by a lack of communication or co-ordination among the health professionals?" The response options included: 1. Yes, 5. No, 6. Can't remember.
Numerator
The number of people who answered "yes" to the survey question.
Denominator
The number of responses to the survey question.
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications
By jurisdiction and year.
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
The Patient Experience Survey
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
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Date Modified 02 December 2025