Percentage of Adults Who Waited Four Hours or More Between Making an Appointment and Seeing a GP for Their Most Recent Urgent Care in the Preceding 12 Months
Identifying Attributes
Care Settings
Primary Care
Country
Australia
Publishing Organisation
Australian Institute of Health and Welfare (AIHW): Patient Experiences Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Timeliness
Domain
Consumer Experience
Defining Attributes
Definition
This indicator is a derived item with the answer to the following question converted to minutes: "Thinking about the most recent time, how long after you made the appointment were you seen by the GP".
Numerator
Percentage of adults who waited four hours or more between making an appointment and seeing a GP for their most recent urgent care in the preceding 12 months
Denominator
Number of adults who made an appointment to see a GP for their most recent urgent care in the preceding 12 months
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
By Primary Health Network (PHN).
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
The Patient Experience Survey
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
AIHW reporting
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
Contents
Actions
Date Modified 02 December 2025