In the Last 3 Months When You Contacted Your GP/Nurse Clinic About Something Important (Other Than Booking an Appointment), Did You Get an Answer the Same Day?
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
This measure provides detail on the percentage of patients who contacted their medical practice about something important (other than booking an appointment) in the last three months and got an answer the same day. (I have not contact them about something important in the last 3 months, Yes always, Sometimes, No)
Numerator
The number of patients who answered "Yes always' to the survey question.
Denominator
The number of responses to the question.
Exclusions
" I have not contacted them about something important (other than booking an appointment) in the last 3 months was excluded from percentage calculations.
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Aotearoa New Zealand adult primary care patient experience survey, Te Tāhū Hauora Health Quality & Safety Commission. National enrolment service (NES), Ministry of Health.
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Atlas of Healthcare Variation website