In the Last 12 Months, Have You Been Given Conflicting Information by Different Doctors or Health Care Professionals, E.g. One Would Tell You One Thing and Then Another Would Tell You Something Different?
Identifying Attributes
Care Settings
Primary Care
Country
New Zealand
Publishing Organisation
Health Quality & Safety Commission: Aotearoa New Zealand Adult Primary Care Patient Experience Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Safety
Domain
Consumer Experience
Defining Attributes
Definition
This measure provides detail on the percentage of patients who have not been given conflicting information by health are professionals in the last 12 months. (Yes, No, Unsure/do not know, This does not apply to me I have not seen more than one doctor or health care professional).
Numerator
The number of patients who answered "No' to the survey question.
Denominator
The number of responses to the question.
Exclusions
"Unsure/do not know" and "This does not apply to me" were excluded from percentage calculations.
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
Aotearoa New Zealand adult primary care patient experience survey, Te Tāhū Hauora Health Quality & Safety Commission. National enrolment service (NES), Ministry of Health.
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Atlas of Healthcare Variation website
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
Contents
Actions
Date Modified 02 December 2025