Did the Health Care Professional Ask You How to Say Your Name if They Were Uncertain?
Identifying Attributes
Care Settings
Primary Care
Country
New Zealand
Publishing Organisation
Health Quality & Safety Commission: Aotearoa New Zealand Adult Primary Care Patient Experience Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
This measure provides detail on the percentage of patients who reported that those involved in their care always asked them how to say their name (or did not have to ask) during their most recent appointment about their own health. (Yes, Sometimes, No, They did not need to ask, Unsure/do not know)
Numerator
The number of patients who answered "Yes, always' or "They did not need to ask" to the survey question.
Denominator
The number of responses to the question.
Exclusions
"Unsure/do not know" was excluded from percentage calculations.
Use of Risk Adjustment
No
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
Aotearoa New Zealand adult primary care patient experience survey, Te Tāhū Hauora Health Quality & Safety Commission. National enrolment service (NES), Ministry of Health.
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
Contents
Actions
Date Modified 02 December 2025