Patient Experience Rating of Listening
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Patient's rating of the way their regular family doctor listened to them during their most recent visit, based on the following question: How would you rate the way your doctor listened to you in your most recent visit? (Excellent, Very good, Good, Fair, Poor)
Numerator
Number of responses to each category
Denominator
Number of responses to the question
Exclusions
General exclusion criteria for the HQCA Primary Care Patient Experience Survey include: Patients who do not have a regular family physician, Patients who have not visited their regular family physician in the previous year, Patients who have not visited one of 16 emergency departments are part of the HQCA EDPEC survey, as described above.
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
Health Quality Council of Alberta Primary Care Patient Experience survey
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
FOCUS on Healthcare Areas