Patient-Centred Appointments

Identifying Attributes

Care Settings
Home Care
Country
Canada
Publishing Organisation
Client and Caregiver Experience Evaluation of Home and Community Care Services (Ontario)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

Percentage of respondents who were satisfied with their appointment scheduling, provider punctuality, and diligence of provider in keeping them informed about arrival.

Numerator
Denominator
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods

Client and Caregiver Experience Evaluation (CCEE) Survey.

Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Evidence Source

Chau PE, Gill A, Walker K, Nessa NS, Kokorelias KM, Im J, Kuluski K, & Wodchis WP. Client and Caregiver Experience Evaluation of Home and Community Care Services: A Mixed Methods Analysis of the Existing Client and Caregiver Experience Evaluation Survey. Toronto, ON: Health System Performance Research Network. 2018. hspn.ca/wp-content/uploads/2022/03/CCEEVol2ExistingSurveyReport2018.pdf

Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
Yes
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025