Patient-Centred Appointments
Identifying Attributes
Care Settings
Home Care
Country
Canada
Publishing Organisation
Client and Caregiver Experience Evaluation of Home and Community Care Services (Ontario)
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
Percentage of respondents who were satisfied with their appointment scheduling, provider punctuality, and diligence of provider in keeping them informed about arrival.
Numerator
Denominator
Exclusions
Use of Risk Adjustment
No
Risk Adjustments
Stratifications
Data Attributes
Type of Data Collection
Surveys
Data Collection Methods
Client and Caregiver Experience Evaluation (CCEE) Survey.
Frequency of Data Collection
Annually
Frequency of Data Collection in Days
365
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Chau PE, Gill A, Walker K, Nessa NS, Kokorelias KM, Im J, Kuluski K, & Wodchis WP. Client and Caregiver Experience Evaluation of Home and Community Care Services: A Mixed Methods Analysis of the Existing Client and Caregiver Experience Evaluation Survey. Toronto, ON: Health System Performance Research Network. 2018. hspn.ca/wp-content/uploads/2022/03/CCEEVol2ExistingSurveyReport2018.pdf
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
Yes
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
12 March 2025
Actions
Date Modified 12 March 2025