Home Care Clients Who Felt Case Manager Helped Them Get the Services They Needed
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Percentage of publicly funded home care clients, of all ages, who strongly agreed, somewhat agreed, neither agreed nor disagreed, somewhat disagreed, or strongly disagreed that their case manager helped them get the services they needed.
Numerator
The number of respondents who responded, on a five point Likert scale, to a statement on whether their case manager helped them get the services they needed.
Denominator
The number of total responses to the statement minus the total number of responses not applicable to these questions.
Exclusions
General Survey Inclusion and Exclusion Criteria applied. Several types of home care clients and services are excluded (e.g. end-of-life clients, respite services, nursing clinic services).
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
Data Attributes
Type of Data Collection
Data Collection Methods
Client and Caregiver Experience Evaluation (CCEE) Survey is intended to be an ongoing evaluation tool, with four sample waves conducted annually in each region. The survey population comprises individuals who have received publicly funded home care services. Both active and discharged clients are included in the survey population.
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
On-Line Public Reporting.
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
Source and Reference Attributes
Evidence Source
Health Quality Ontario. Measuring Up 2018: A yearly report on how Ontario's health system is performing, 2018.
Technical Specifications
Indicator library of Ontario Health website not accessible (transition from health quality ontario website) web.archive.org/web/20240626145339/http://indicatorlibrary.hqontario.ca/Indicator/Summary/home-care-client-satisfaction/EN