Percentage of publicly funded home care clients, of all ages, who strongly agreed, somewhat agreed, neither agreed nor disagreed, somewhat disagreed, or strongly disagreed that their case manager helped them get the services they needed.

The number of respondents who responded, on a five point Likert scale, to a statement on whether their case manager helped them get the services they needed.

The number of total responses to the statement minus the total number of responses not applicable to these questions.

General Survey Inclusion and Exclusion Criteria applied. Several types of home care clients and services are excluded (e.g. end-of-life clients, respite services, nursing clinic services).

None

Client and Caregiver Experience Evaluation (CCEE) Survey is intended to be an ongoing evaluation tool, with four sample waves conducted annually in each region. The survey population comprises individuals who have received publicly funded home care services. Both active and discharged clients are included in the survey population.

On-Line Public Reporting.

Health Quality Ontario. Measuring Up 2018: A yearly report on how Ontario's health system is performing, 2018.

Indicator library of Ontario Health website not accessible (transition from health quality ontario website) web.archive.org/web/20240626145339/http://indicatorlibrary.hqontario.ca/Indicator/Summary/home-care-client-satisfaction/EN