Overall Patient Experience With Emergency Department Communication
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Patients' overall experience communicating with emergency department doctors and nurses (0-100 rating).
Numerator
Denominator
Exclusions
General exclusion criteria for the HQCA EDPEC Survey include: Children aged 0 to 15 for the 14 large urban and regional adult emergency department sites. Patients older than 12 for the two Children's Hospital emergency department sites. Patients who left the emergency department before being seen or treated. Patients who died in the context of their emergency department or inpatient stay. Patients without contact information (phone number). Privacy-sensitive cases (e.g., domestic abuse, attempted suicide, etc.). The questions that make up this composite were asked of all respondents. Specific to the questions about communication by doctors, a small number of respondents who indicated that they did not see a doctor during their emergency department visit were classified as "not applicable," were not assigned a response score, and were not included in the composite calculation. These cases were excluded because they do not contribute to our understanding of patients' experiences communicating with emergency department doctors.
Use of Risk Adjustment
Risk Adjustments
None
Stratifications
By staff (doctors, nurses), hospital and hospital type (large urban trauma, large urban, medium urban, children's).
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
HQCA Emergency Department Patient Experience of Care (EDPEC) Survey
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Interactive infographic: focus.hqca.ca/charts/overall-patient-experience-with-emergency-department-communication/