During this emergency room visit, how often did nurses explain things in a way you could understand? Answer options: never, sometimes, usually, always.

A subset of the denominator that represents patients aged 18 and older who responded to questions regarding nurses explanations being understandable within the emergency department.

Patients aged 18 and older who responded to questions regarding nurses explanations within an emergency department setting.

Patients under the age of 18, Patients who were not discharged to home (i.e., patients with a discharge code other than 01 or 071), Patients who were admitted to the hospital from the ED, Patients who left without being seen and did not receive a billing code, Patient who died in the ED, Patients who request that they not be contacted, Court/law enforcement patients (i.e., prisoners) classified under admission source code 8 or discharge codes 21 and 871, Patients with a foreign (Non-US or Non-US Territory address) home address, Patients excluded because of state regulations that place further restrictions on who may be contacted after discharge.

www.cms.gov/data-research/research/consumer-assessment-healthcare-providers-systems/emergency-department-cahps

www.cms.gov/files/document/edpec-50-2-column-survey-english.pdf