Overall Treatment
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
This survey asks participants to respond to the following question: Overall, how was your experience while you were in A&E? Answer options on a scale of 0-10, where 0 is poor, 10 is good.
Numerator
A subset of the denominator that represents patients aged 16 and older who responded to questions regarding overall treatment within the emergency department.
Denominator
Patients aged 16 and older who responded to questions regarding overall experience within an emergency department setting.
Exclusions
Anyone who was a current inpatient, anyone who attended a walk-in centre, any patients who were admitted to hospital through medical or surgical admissions units and therefore did not visit the emergency department, anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic), patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.
Use of Risk Adjustment
Risk Adjustments
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Data Collection Methods
NHS Urgent and Emergency Care Survey
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Care Quality Commission reporting