Contacts for Health Concerns
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left A&E? Answer options: yes to contact my GP, yes to contact 111 services, yes to contact A&E, yes to contact 999, yes to contact mental health services, yes to contact another service, no, don't know/cant remember.
Numerator
A subset of the denominator that represents patients aged 16 and older who responded to questions regarding who to contact post discharge, provided to them within the emergency department.
Denominator
Patients aged 16 and older who responded to questions regarding who to contact post discharge within an emergency department setting.
Exclusions
Anyone who was a current inpatient, anyone who attended a walk-in centre, any patients who were admitted to hospital through medical or surgical admissions units and therefore did not visit the emergency department, anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic), patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.