Availability of Staff
Identifying Attributes
Care Settings
Country
Publishing Organisation
Type of Quality Indicator
IOM Quality Dimension
Domain
Defining Attributes
Definition
If a family member, friend or carer wanted to talk to a doctor or nurse, did they have enough opportunity to do so? Answer options: yes definitely, yes to some extent, no, not applicable.
Numerator
A subset of the denominator that represents patients aged 16 and older who responded to questions regarding ability to talk to doctors and nurses within emergency department.
Denominator
Patients aged 16 and older who responded to questions regarding ability to talk to doctors and nurses within an emergency department setting.
Exclusions
Anyone who was a current inpatient, anyone who attended a walk-in centre, any patients who were admitted to hospital through medical or surgical admissions units and therefore did not visit the emergency department, anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic), patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.