Triage Time

Identifying Attributes

Care Settings
Hospital Care
Country
England
Publishing Organisation
National Health Service (NHS) and Care Quality Commission: Urgent and Emergency Care Survey
Type of Quality Indicator
Outcome
IOM Quality Dimension
Timeliness
Domain
Consumer Experience

Defining Attributes

Definition

How long did you wait for your first assessment with a nurse or doctor? Answer options: I did not have to wait, 0-15 minutes, 16-30 minutes, 31-60 minutes, more than 60 minutes, I did not have a first assessment, don't know/cant remember.

Numerator

A subset of the denominator that represents patients aged 16 and older who responded to questions regarding triage time within emergency department.

Denominator

Patients aged 16 and older who responded to questions regarding wait time for initial assessment within an emergency department setting.

Exclusions

Anyone who was a current inpatient, anyone who attended a walk-in centre, any patients who were admitted to hospital through medical or surgical admissions units and therefore did not visit the emergency department, anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic), patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.

Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Collection and Reporting Attributes

Type of Data Collection
Surveys
Data Collection Methods
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Reporting Frequency in Days
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Can the Quality Indicator be Readily Implemented at a Population Level in Australia Given its Current Data Landscape?
Implementation of this quality indicator was not assessed.
Identified by PHARMA-Care Project
No
Upload Date
31 March 2026