Ability to Receive Attention

Identifying Attributes

Care Settings
Hospital Care
Country
England
Publishing Organisation
National Health Service (NHS) England: Clinical Commissioning Group Outcomes Indicator Set
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience

Defining Attributes

Definition

If you needed attention, were you able to get a member of medical or nursing staff to help you? Answer options: yes always, yes sometimes, no I could not find a member of staff to help me, a member of staff was with me all the time, I did not need attention.

Numerator

A subset of the denominator that represents patients aged 16 and older who responded to questions regarding ability to receive attention.

Denominator

Patients aged 16 and older who responded to questions regarding ability to receive attention.

Exclusions

Anyone who was a current inpatient, anyone who attended a walk-in centre, any patients who were admitted to hospital through medical or surgical admissions units and therefore did not visit the emergency department, anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic), patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.

Use of Risk Adjustment
No
Risk Adjustments
Stratifications

Yes

Data Attributes

Type of Data Collection
Surveys
Data Collection Methods
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No

Source and Reference Attributes

Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
23 July 2025