Responsiveness to Needs
Identifying Attributes
Care Settings
Hospital Care
Country
England
Publishing Organisation
National Health Service (NHS) England: Clinical Commissioning Group Outcomes Indicator Set
Type of Quality Indicator
Outcome
IOM Quality Dimension
Person-Centredness
Domain
Consumer Experience
Defining Attributes
Definition
This indicator uses survey results to specifically look at responsiveness of hospital staff to inpatients' personal needs.
Numerator
Denominator
Exclusions
The survey is completed by a sample of patients aged 16 years and over who have been discharged from an acute or specialist trust, with at least one overnight stay. Some groups of patients are excluded from the survey. These groups are: patients whose treatment related to maternity, patients admitted for planned termination of pregnancy, day case patients and private patients (non-NHS).
Use of Risk Adjustment
No
Risk Adjustments
Stratifications
Collection and Reporting Attributes
Type of Data Collection
Surveys
Data Collection Methods
Frequency of Data Collection
Frequency of Data Collection in Days
Reporting Methods
Reporting Frequency
Annually
Reporting Frequency in Days
365
Indicator Has Recommended Targets
No
Source and Reference Attributes
Evidence Source
Technical Specifications
Link to Measurement Tools
Quality Indicator Confirmed to be Part of a Program Used to Monitor Quality and Safety of Care Among Older People at a Population-Level between 2012-2022
Yes
Assessed by the Australian Consortium for Aged Care Collaborators as Generally Containing Good Properties (Importance and Scientific Acceptability)
No
Australian Consortium for Aged Care Endorsed
No
Identified by PHARMA-Care Project
No
Upload Date
02 December 2025
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Date Modified 02 December 2025